Chatbot Development

SEAHARMONY specializes in the development of chatbots. These text-based programs work with messaging platforms like traditional SMS, Facebook Messenger, Telegram, Slack, Skype, and Viber. Chatbots work based on set commands, and they are backed by powerful natural language processing (NLP) and machine learning technology.

Why businesses need chatbots

Text-based applications are fast becoming the most convenient way for businesses to interact with current and prospective customers. With a chatbot, you can automate part of the process and improve user experience.

To enhance customer experience

Chatbots can be programmed to converse like humans, and they can be used to simulate real-time and personalized communications with customers and prospects.

To automate business processes

Chatbots can be used to automate repetitive processes like scheduling appointments, answering customers’ queries, processing payments, and providing technical support.

Increase brand recognition and reach a bigger audience

By integrating chatbots with messaging platforms like Telegram, Facebook Messenger, and Viber, businesses can reach more prospects, increase brand awareness, improve customer engagement, and boost sales.

To cut down labor costs

Automating some customer support processes may reduce a business’s labor needs. Some companies have been able to save up to 30% in labor costs by leveraging chatbots.

Which business sectors need chatbots

Almost any business can use chatbots to improve their customers’ online experience. SEAHARMONY develops virtual assistants for companies in the following industries:

• E-Commerce
• Retail
• Shipping and Maritime
• Travel
• Customer service
• Logistics
• Content delivery
• Finance
• Insurance
• Health and Fitness
• Manufacturing

How SEAHARMONY Can Help You

We develop chatbots for various use-cases, and if you plan to implement the technology for your business, SEAHARMONY will be happy to work with you to create a solution that is tailored to your needs.

Develop chatbots for different platforms

Our team of developers and technicians are skilled at creating chatbots that work with all the modern text-messaging platforms, including SMS and e-mail.

Leverage powerful NLP & AI tools

We leverage the latest and most powerful artificial intelligence and natural language processing tools in the industry, including Microsoft Bot Framework, IBM Watson, Api.ai, and Wit.ai.

Create a superior user experience

SEAHARMONY creates UX designs that suit specific interfaces. We build well-detailed conversation flows and outcome maps that enhance the experience of all users.

Are you ready to discuss your project?

Fill the form below and give us a short description of your needs regarding chatbots and virtual assistants. We’ll be in touch to set up an in-person consultation as soon as possible.