SEAHARMONY specializes in the development of chatbots. These text-based programs work with messaging platforms like traditional SMS, Facebook Messenger, Telegram, Slack, Skype, and Viber. Chatbots work based on set commands, and they are backed by powerful natural language processing (NLP) and machine learning technology.
Why businesses need chatbots
Text-based applications are fast becoming the most convenient way for businesses to interact with current and prospective customers. With a chatbot, you can automate part of the process and improve user experience.
To enhance customer experience
Chatbots can be programmed to converse like humans, and they can be used to simulate real-time and personalized communications with customers and prospects.
To automate business processes
Chatbots can be used to automate repetitive processes like scheduling appointments, answering customers’ queries, processing payments, and providing technical support.
Increase brand recognition and reach a bigger audience
By integrating chatbots with messaging platforms like Telegram, Facebook Messenger, and Viber, businesses can reach more prospects, increase brand awareness, improve customer engagement, and boost sales.
To cut down labor costs
Automating some customer support processes may reduce a business’s labor needs. Some companies have been able to save up to 30% in labor costs by leveraging chatbots.
Which business sectors need chatbots
• Shipping and Maritime
• Customer service
• Content delivery
• Health and Fitness
How SEAHARMONY Can Help You
We develop chatbots for various use-cases, and if you plan to implement the technology for your business, SEAHARMONY will be happy to work with you to create a solution that is tailored to your needs.
Develop chatbots for different platforms
Our team of developers and technicians are skilled at creating chatbots that work with all the modern text-messaging platforms, including SMS and e-mail.
Leverage powerful NLP & AI tools
We leverage the latest and most powerful artificial intelligence and natural language processing tools in the industry, including Microsoft Bot Framework, IBM Watson, Api.ai, and Wit.ai.
Create a superior user experience
SEAHARMONY creates UX designs that suit specific interfaces. We build well-detailed conversation flows and outcome maps that enhance the experience of all users.